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Terms and Conditions
DELIVERY UK:
Postage and Packing for UK orders up to £40 is a flat rate of £2.50.
For UK orders over £40 delivery is Free of Charge.
All purchases are sent via Royal Mail and Parcel Force. The vast majority of our orders are normally delivered within 3 working days, but please forgive us if there is a small delay, particularly at peak times. We cannot be held responsible for external delays such as industrial action, seasonal demand or delays at Royal Mail that may effect your delivery.
Royal Mail will leave a contact card if the recipient is not in when they try to deliver. If the recipient does not then collect from their local depot, the parcel is returned to us. To re-send the parcel after this will incur a further delivery charge to the customer. Therefore we strongly advise all customers to:
-use a work address for delivery where possible
-contact the local sorting office as soon as a card is received
On the rare occurence of an item being out of stock, we will contact you with the latest information, and allow you the option to proceed with the order or to remove the item from your order and get a refund.
DELIVERY OUTSIDE THE UK: If you are interested in ordering outside the UK, please contact: Support@nssales.co.uk for more details. We will endeavour to provide you with a postage quote if possible.
PAYMENT: Online payments are carried out securely through WorldPay or Paypal, two of the worlds largest internet credit card payment providers. You may also pay by cheque - made payable to NS Sales. Cheque and eCheque orders will be despatched once payment has cleared, therefore please allow at least 2 weeks for delivery time for these items.
SAFE SHOPPING GUARANTEE
NS Sales guarantee that every transaction you make at our shop will be Safe and 100% Secure.
PRIVACY & SECURITY
All your information is safe and secure. The entire transaction will take place on a secure server using SSL technology.
PLEASE NOTE: All of the products for sale in The Naff Gifts Shop are not suitable for children under 36 months. Some products also have specific older age guidelines, these will be provided in the product description.
PRODUCTS: Orders are taken subject to availability of products. If we do not supply any products ordered for any reason, we will refund any money already paid for those products. However, we will not be liable for any other losses or expenses, which you may suffer if we are unable to supply them.
RETURNS AND REFUNDS:
Unwanted Goods
You may return a product (unopened and in original condition) within 28 days of the date you received it, and we will refund you the amount paid for the goods. You will be responsible for the return postage and our original delivery charge. Please email us at Support@nssales.co.uk to inform us of your wish to return the goods, and we will allocate a Returns Code, which you will need to include with the package to ensure we can process your return as efficiently as possible. We recommend that you also obtain a Proof of Posting Certificate from your Post Office when posting, to help guarantee the safe return of your products.
Faulty Goods
If you need to return an item to us that is faulty (within a reasonable length of time), which you did not order, or for any other reason, please email us at Support@nssales.co.uk to inform us, and we will arrange a Returns Code, and refund or replacement. We will also pay the cost of the return postage. We usually ask that you return product to us via Royal Mail First Class post. Please obtain a Proof of Posting Certificate from your Post Office, to help guarantee the safe return of your products.
VOUCHERS & COUPONS
Vouchers and coupons (including NUS discount) cannot be used in conjunction with any other offers.
WANT TO SEND A MESSAGE WITH YOUR GIFT?
If you are sending your order as a gift and would like to inlcude a message, simply place your order and make a note of your order reference number. Then email your order number and message to Support@nssales.co.uk and we will include it with your order.
PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We may occasionally e-mail you in the future to inform you about special offers and promotions. If you wish to be removed from this list at any time please email support@nssales.co.uk with the subject ‘Remove’. We will never pass your information on to third parties. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should email support@nssales.co.uk
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